Mermaid Palace Casino-Blacklisted Review

Mermaid Palace Casino-Blacklisted

500 Free Spins + 100% up to $1000 T&C Apply 18+

Mermaid Palace Casino is licensed in Malta and owned by Xingu Ventures N. It runs on a software platform created by Saucify (former BetOnSoft).

US French
Blacklisted Casino
Rated 4/5
OCL Ratings: Constant Complaint
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Casino Summary

Site Name Mermaid Palace Casino-Blacklisted
Website URL
Software Saucify
Founded 2012
License Malta
Bonus Info 500 Free Spins + 100% up to $1000
Minimum Deposit $20
Deposit Options Visa, MC Ukash, Paysafe, Ecocard, Skrill, Neteller
Withdrawal Options wire, card, ecopayz, skrill, neteller, checques
US Players Accepted Yes
Cashout Limitations $2,000 per week
Pending Cashout Time From 24 hours (e-wallets) to 28 days (cheques)
Currencies USD|GBP|AUD|EUR
Restricted Countries China, India, Malaysia, Poland, Netherlands, Poland, South Africa, Philippines
Casino Contacts Toll Free: 855-363-1742 | Email:

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Mermaid Palace Casino Review

We have been getting constant complaints regarding Mermaid Palace casinos and they never reply to our emails. We advise you to away from this casino along with there sister brands:

  • Atlantis Gold
  • Treasure Island Jackpots
  • Tropicana Gold
  • Monarchs Online Casino

Mermaid Palace Casino is owned by Xingu Ventures N.V. Although the casino is fairly new, the players can expect a negative experience when they sign up for an account. The casino is licensed in Malta and it allows American players to use their services.

Casino Software and Games

Designed by the professionals from Saucify, Mermaid Palace Casino offers over 150 HD games that contain quality graphics and mesmerizing sound effects. You can find popular games such as The Age of Spartans, Cash Puppy, Legend of Greece, Atlantic City Blackjack, Mermaid Serenade, Bonus Poker Deluxe and many more. The casino has PC, Mac and No Download software solutions and a Mobile Casino version that’s compatible for all Android and Apple devices.

Mermaid Palace Casino Bonuses

Mermaid Palace Casino offers rewards to all their customers through their Casino Rewards Club. Additionally, the casino offers Free Spins, Match Bonus, Free Rolls and Tournaments, Cash Back.Weekly Deposits can add up cash-back for dedicated gamblers. The offers ranges from 5% cash-back for a $500-$1000 to 50% cash-back for $50,001.

Customer Service

The Mermaid Palace customer service employees are providing one of the worst services I have ever experienced. They are not assertive and you’ll be lucky receive a response. These so called problem-solving agents are supposedly are available 24/7 and they can be reached via phone, email and live chat. Good luck to get a response if they owe you money.

Security and Fairness

Mermaid Palace Casino protects all the personal data of their gamblers using a SSL encryption. The site is supposedly tested by iTech Labs so that the players enjoy their stay at Mermaid Palace Casino.


Mermaid Palace Casino offers an  unsatisfying combination of services: cool games, inattentive customer care personnel, and they make it impossible to withdrawal.